Shipping/Returns Policy

FixProvider ("we" and "us") is the operator of (https://www.fixprovider.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.


3. RETURNS

3.1 RETURN DUE TO CHANGE OF MIND

FixProvider will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping label will be provided to you free of charge.
 
Once returns are received and accepted, refunds will be processed to the original payment method of purchase. We will notify you once this has been completed through email.

If you need to return or exchange your purchase, please contact us first for further instructions.

 

3.2 WARRANTY RETURNS

FixProvider will happily honor any valid warranty claims, provided a claim is submitted within one year of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect FixProvider to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)


4. DELIVERY TERMS

4.1 TRANSIT TIME DOMESTICALLY

In general, domestic shipments are in transit for 1 - 3 business days


4.2 TRANSIT TIME INTERNATIONALLY

We don't ship internationally.


4.4 DISPATCH TIME

Orders placed before 11:30 PM - CDT (GMT-5) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


4.4 CHANGE OF DELIVERY ADDRESS

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


4.5 P.O. BOX SHIPPING

FixProvider will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


4.6 MILITARY ADDRESS SHIPPING

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.


4.7 ITEMS OUT OF STOCK

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


4.8 DELIVERY TIME EXCEEDED

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


5. TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


6. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer support. If the parcel has been delivered without you being present, please contact customer support with next steps.


7. DUTIES & TAXES

7.1 SALES TAX

Sales tax has already been applied to the price of the goods as displayed on the website.


7.2 IMPORT DUTIES & TAXES

We don't ship internationally.


8. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.


9. INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 PROCESS FOR PARCEL DAMAGED IN-TRANSIT

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 PROCESS FOR PARCEL LOST IN-TRANSIT

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. CUSTOMER SUPPORT

For all customer support enquiries, please email us at contact@fixprovider.com